Customer Deductions and Collections Associate

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 340-2867

On-Site role

Job Description:

• Work Schedule: 8-5P, with 1 hour lunch (Full Time role)
• Location: Prefer on site in Seattle office
• Travel: 0%

Job Summary

• The primary responsibility of this position is to conduct thorough research and resolve customer deductions, including both trade and unauthorized deductions.
• Research aging trade deductions collaborating with the Customer Account Manager, Sales Finance Manager, and the broker (Acosta) to gather and provide supporting documentation to match deductions with approved trade events.
• Identify unauthorized post-audit deductions, coordinate repayment packet completion, collaborate with the collections team to submit repayment claims to customers, and monitor accounts receivable to ensure that payments are received and appropriately credited back to the relevant account teams.
• Identify opportunities for process improvements to reduce the amount of purging deductions and enhance the likelihood and speed of repayment.

Primary Responsibilities

• Support dispute management process by effectively reporting and researching customer claims
• Analyze key drivers of open and aging liabilities, as well as purged deductions by account
• Review deduction documentation to access validity of claims, request additional documentation as necessary, and collaborate with customer account team and broker to clear aging trade deductions
• Collect the necessary documentation required by customers to facilitate  the repayment process for unauthorized deductions
• ollaborate with various internal stakeholders, including Credit & Collections, Sales, Customer Facing Supply Chain, CC&IR, and the Business Service Center (BSC) to validate claims and collect repayment
• Requirements and Minimum Education Level
• Bachelor’s degree strongly preferred, ideally in Business, Accounting, or Finance; or an equivalent combination of industry skills and role experience.
• Availability / flexibility to work different shifts based on customer geography/time zone
• One or more years of commercial customer service or collection experience preferred

Experience

• SAP dispute management and accounts receivable system experience preferred
• Experience in the CPG industry preferred

Required Skills

• Excellent written and verbal communication skills
• Excellent analytical aptitude with a proven ability to analyze/interpret data
• Well-organized, methodical thinker with excellent decision-making skills
• Strong and creative problem-solving skills
• Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
• Capable working in a fast paced environment and handling multiple priorities
• Can work independently with minimal supervision
• Ability to work in a team based environment, and interact cooperatively with internal and external stakeholders
• Results oriented

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website:  Denken Solutions Careers